Returns & exchanges
I take time and care to create each piece for you. And I would never send out something if I wasn't completely happy with it. However, customer service is so important to me! If you aren't happy with your purchase, please contact me. I want to make sure you are totally happy with your special creation.
I do not refund return shipping.
If your item has taken a wrong turn somewhere on the shipping journey, please contact me if it hasn't arrived in a timely manner - keeping in mind my posted shipping times. I will refund your purchase only after a full month has gone by without your item arriving (from time of shipping).
I ship directly to the address provided. PLEASE make sure your address is correct in your account. Stamped Frosting is not responsible for an items shipped to the wrong address.
Sending a gift? No problem. Just let me know the correct address in the "notes to seller" when you check out!
When your special item/items are ready to ship I send them through Canada Post - usually within 7 business days within Canada.
Items shipped to the USA come with a tracking number and shipping across the boarder can add additional wait times
If you would like to upgrade your shipping options to express - no problem. Just contact me directly. I also have a listing for express shipping to the US or Canada listed in my shop.
Your Stamped Frosting creation are sent to you inside a hand stamped gift pouch. Then safely wrapped inside a bubble envelope. If your item is a gift a gift card can be enclosed at no additional cost - just include what you would like your note to say.
Due to the personalization aspect of my pieces, buyers are responsible for the correct spelling of any names etc. Please make sure you review your order and each name, date, etc to make sure it's perfect.
My current shop turn around is 1-2 weeks. Please keep in mind I am one person, I process orders, answer inquiries, design and create each piece, hand sew gift bags, take photos, package and ship...that's all me! And did I mention I have two little ones at home with me too! I ship from Canada. So please remember on all US orders additional time is required for shipping. Thank you!!
All personalizations, additions (font, crystal colour, special request, etc) should be included in the "Custom Hand Stamping" section for each item ordered.
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